How to say “I’m Sorry”


I, like you, judge myself by my intent. Period. But you, like everyone else, you judge me by my impact. So even when I’m well intended, I can be hurtful or upsetting. It’s just inevitable that I’m gonna upset someone, you’ll upset someone, we all upset someone. And because we’re prone to upset and offend someone we’re in relationship with, we’ve collectively invented THE APOLOGY – "I’m sorry!" Since leadership is rooted in relationship, you’re gonna have to apologize to someone sooner or later. From what I've seen in my own life, and in the lives of dozens of leaders [...]